LUCA

every object has a story to tell


Shipping & Returns

Shipping Information

Orders are processed the following business day, Monday through Friday. Orders received on weekends and holidays will be processed the next business day. All shipments are sent via USPS Priority - unless you contact us prior to placing an order and request to use a different carrier. If you need expedite shipping, please contact us prior to placing your order, and we will find the best express shipping option for you. If you reside outside the U.S., please contact us via e-mail to place your order. We will arrange to ship your order via USPS Express Mail International. You will receive a shipment confirmation email with the shipping tracking number. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.

 

 

 

Easy Returns & Refund Policy

We want you to be happy with your purchase please read carefully our return and refund policy.

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.
Several types of goods are exempt from being returned and refundable:

Gift cards

Personal care items

Books and magazines with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

Please do not send your purchase back to the manufacturer

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at luca.designworkshop@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:

luca.designworkshop@gmail.com
and send your item to:
#255 Calle de la Cruz San Juan US 00901

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: #255 Calle de la Cruz San Juan US 00901. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.